Return goods that can be sent as a parcel...

Unfortunately, returns can never be completely avoided.

For goods that can be sent by parcel post, here is an easy way to return them after you have exercised your right of withdrawal.

With our returns portal, you can easily create a return label yourself - exactly when you need it.

When you purchased the goods, you agreed to bear the costs of any return shipment yourself.

  • For the return shipment of parcels up to 110cm length we charge a flat rate of 6,90 € within mainland Germany and an additional 15,60 € island surcharge from German islands.
  • For the return shipment from AT, BE, CZ, DK, NL we charge a flat rate of 12,90 € for parcels up to 110cm length.
  • For return shipments from HU we charge a flat rate of 19,90 € for parcels up to 110cm length.
  • For return shipments from EE, FI, HR, IE, LT, RO we charge a flat rate of 25,90 € for parcels up to 110cm length.
  • For return shipments from CH we charge a flat rate of 22,90 € for parcels up to 110cm length.
  •  
  • For parcels longer than 110cm up to max. 200cm we always charge an additional 10,- € bulky goods surcharge.


These costs will be deducted directly from the refund amount when using our returns portal.


You are free to choose another shipping method at your own expense and not to use our returns portal.



Advantages of the returns portal Effectiveness

  • Save time and money through reduced workload. Flexibility
  • Drop off the well-packed parcel with the pre-addressed returns label at a GLS parcel shop of your choice. Satisfaction
  • For you and us through a convenient and smooth service.


Link to the returns portal